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Pat Lamb Drive Safe Tuition Customer Privacy Notice

 

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

 

Contact details

 

Telephone

07503183728

 

Email

pat.drivesafe.salisbury@gmail.com

 

What information we collect, use, and why

 

We collect or use the following information for student education and welfare:

  • Names and contact details for students/children

  • Names and contact details for parents, guardians, carers

  • Gender

  • Pronoun preferences

  • Date of birth

  • Next of kin and emergency contact information

  • Payment details and financial information including transactions

  • Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)

  • Welfare information (includes family and home life circumstances and history)

  • Details of any criminal convictions

  • Photographs

  • Attendance and reason for absence data

  • Account access information

  • Exam results and qualifications

  • Progress reports

  • Information relating to compliments and complaints

We also collect or use the following special category information for student education and welfare. This information is subject to additional protection due to its sensitive nature:

  • Health information

We collect or use the following information for disciplinary investigations or to prevent, detect, investigate or prosecute crimes:

  • Names and contact details for students/children

  • Names and contact details for carers

  • Gender

  • Pronoun preferences

  • Details of any criminal convictions

  • Records and reports

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Addresses

  • Payment details

  • Account login or user information

  • Purchase or service history

  • Financial transaction information

  • Correspondence

  • Attendance and reason for absence data

We collect or use the following information for information updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Photographs

  • Website and app user journey information

  • IP addresses

  • Records of consent, where appropriate

We collect or use the following information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)

  • Date of birth

  • Copies of passports or other photo ID

  • Education history (eg qualifications)

We collect or use the following information to comply with legal requirements:

  • Identification documents

  • Safeguarding information

  • Any other personal information required to comply with legal obligations

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

  • Health information

 

Lawful bases and data protection rights

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information for student education and welfare are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • In asking students about their health information, we are trying to keep them safe from injury to themselves and to others. For e.g., a student who is diabetic, may need insulin injections and his equipment, without asking for this information before a lesson begins, we are unable to know if it is safe for the student to be driving the vehicle. Similarly, to meet the legal eyesight requirement for driving, the student must be able to read a number plate from 20 meters away in good daylight, have a visual acuity of at least \\(6\/12\\) (decimal 0.5) with glasses or contact lenses if needed, and have an adequate field of vision. Asking students to declare any health conditions helps us identify their needs and plan the lessons to meet those needs and still be able to help them become safe drivers. We also have students with dyslexia, who can learn to drive and have accommodations for tests, though learning may take more time and effort. Key strategies include communicating with us about their needs, and so we can tailor lessons or make adjustments to Mock Tests to give them more time. Students who communicate about their dyslexia and any specific challenges, such as difficulty with left\/right directions, judging distance, or multi-step instructions, allows us to break down concepts, use visual aids like diagrams, or use simple directions (e.g., "your side\/my side"). We may also offer other solutions to their driving needs like offering a different vehicle: An automatic car may be easier to drive, as it removes the need to coordinate a clutch, gears, and steering simultaneously. Driving with ADHD requires careful management due to potential risks like inattention and impulsivity, but many with the condition can drive safely. Key steps include reporting the condition to the relevant authorities if it affects driving, taking medication as prescribed, minimizing distractions, and using strategies like pre-planning routes and practicing in low-traffic environments. There are legal and medical requirements; challenges and risks, associated to all of the above, and is not exclusive to only these conditions, to name a few.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

  • Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

  • Public task - we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

 

Our lawful bases for collecting or using personal information for disciplinary investigations or to prevent, detect, investigate or prosecute crimes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • We asked for their Photo Driving Licence to ensure the person we are meeting is the same person on the Driver\'s Licence and also Check Codes to access the student\'s driving licence on Gov.UK in order to access if their licences are valid, if they have any endorsements and offences and the seriousness of such offences, if any, before entering into a contract with the students, so that we know how to manage our teaching strategies to meet the needs of these students with existing offences and how to then guide them to become safe drivers.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

  • Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

  • Public task - we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • So that we can handle their queries, complaints or claims promptly and efficiently.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

  • Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

  • Public task - we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • Students who pass their tests are often happy to announce their achievement on our social media platforms, having their photos or reviews displayed for others to see, on their special achievements. We are happy to put these on our websites, social media and Google business profiles with their consent.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Our lawful bases for collecting or using personal information for recruitment purposes are:

 

Our lawful bases for collecting or using personal information to comply with legal requirements are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • In order to fulfill the clients\' requests to take driving lessons.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

  • Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

  • Public task - we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

 

Where we get personal information from

  • Directly from you

  • Regulatory authorities (eg HMRC)

  • Parents or carers

  • Social services

  • Publicly available sources

  • From my Franchise who feeds me with student enquiries or bookings made through the Franchise' marketing efforts.

 

How long we keep information

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or regulatory requirements. Our retention periods are based on:

•        Service records (e.g. lesson history, progress notes): retained for up to 6 years to support customer service and potential insurance or legal queries

•        Payment and financial records: retained for 7 years in line with HMRC accounting obligations

•        Marketing consent and communications: retained until you withdraw consent or request deletion

•        Enquiries and correspondence: retained for up to 12 months unless needed longer for follow-up or dispute resolution

When data is no longer required, we securely delete or anonymise it. You can request deletion of your personal data at any time, subject to legal and contractual obligations.

Who we share information with

 

Data processors

Microsoft, Microsoft Edge, iCloud, Google, Samsung mobile, Total Drive App, Whatsapp, Facebook, Instagram, and such IT companies, the list goes on.

This data processor does the following activities for us for the purpose of using office equipment like PCs and mobile phones necessary to manage the school’s business records.

 

Others we share personal information with

  • Parents and carers

  • Legal bodies or authorities

  • Publicly on our website, social media or other marketing and information media

  • Other relevant third parties:

  • With written consent from students who wishes to change their test dates with another student from a different instructor, personal information would be shared between instructors.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice or clicking on the Contact Us here or at the end of this notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 27/10/2025

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